Welcome to QKITCHENEXPRESS.LK.(https://qkitchenexpress.shophere.lk) These Terms and Conditions govern your use of our website and the purchase and sale of products from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any transactions.

Use of the Website

1. You must be at least 16 years old to use our website or make purchases.
2. You are responsible for maintaining the confidentiality of your account information, including your username and password.
3. You agree to provide accurate and current information during the registration and checkout process.
4. You may not use our website for any unlawful or unauthorized purposes.

Company Information

Q ORIGIN GROUP (PVT) LTD

7/7, Albion Road, Colombo 9, Sri Lanka

Contact No. +94 652246880

Product Information and Pricing

1. We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee the accuracy or completeness of such information.
2. Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.

Orders and Payments

1. By placing an order on our website, you are making an offer to purchase the selected products.
2. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
3. You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and shipping fees, to your chosen payment method.
4. We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.

Shipping and Delivery

1. We will make reasonable efforts to ensure timely shipping and delivery of your orders.
2. Shipping and delivery times provided are estimates and may vary based on your location and other factors.

Returns and Refunds

Our Returns and Refund Policy governs the process and conditions for returning products and seeking refunds. Please refer to the policy provided on our Q Origin Group aka QOG website for more information.

Amendments and Termination

We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes.

Are subjected to

Your address falling in the defined delivery area of the restaurant
Availability of the product online
All the order deliveries delivery charges must be applied on the checkout.

Menu

In case of non availability of ordered product, the order would not be executed. Same would be informed by the Company to you

Modify / Cancel the Order Online

The online order once placed cannot be modified or cancelled either through the website or offline by calling the Company.
However, you can get updated on the status of the order by calling the Company directly.
In case the order which is paid through credit card is cancelled due to non availability of the ordered product in the Company, the amount will be returned by reversing the transaction by us. The same would reflect in the next credit card statement.